Frequently Asked Questions

Everything you need to know about your LATHR experience.

What makes LATHR products different from drugstore brands?

LATHR focuses on premium, cold-processed ingredients and small-batch production to ensure high potency and the elimination of harsh synthetic detergents found in mass-market products.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

Are your products safe for sensitive skin?

Yes, our formulas are dermatologist-tested and crafted with natural oils and butters specifically chosen to be gentle on sensitive skin types.

What is your return policy?

We offer a 30-day 'Sudsy Satisfaction' guarantee. If you are not completely happy with your purchase, contact our support team for a full refund or exchange.

Do you test your products on animals?

Never. LATHR is 100% cruelty-free. We only test our products on ourselves and willing human volunteers.

Can I change or cancel my order after it has been placed?

Orders are processed quickly, but we have a 2-hour window for any changes or cancellations. Please email [email protected] immediately with your order number.